Privacy Policy

1. Introduction

Life-TipChamp ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website life-tipchamp.com or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Life-TipChamp is the data controller for the personal information we collect about you. Our contact details are:

3. Information We Collect

3.1 Personal Information

We may collect the following personal information from you:

• Name and contact information (email address, phone number, postal address)
• Company information (company name, job title, industry)
• Technical information about your UPS requirements
• Communication preferences
• Marketing and communications preferences

3.2 Technical Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookie information

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide UPS installation, maintenance, and support services
• Communication: To respond to your inquiries and provide customer support
• Marketing: To send you newsletters, service updates, and promotional materials (with your consent)
• Business Operations: To improve our services, website functionality, and customer experience
• Legal Compliance: To comply with legal obligations and protect our legitimate interests
• Emergency Support: To provide 24/7 emergency UPS support services

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations when providing UPS services
• Legitimate Interests: To operate our business, improve our services, and maintain customer relationships
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party companies that help us deliver our services (installation contractors, maintenance technicians)
• Technology Partners: UPS manufacturers and suppliers for warranty and technical support
• Professional Advisors: Lawyers, accountants, and other professional service providers
• Regulatory Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, acquisition, or sale of business assets

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing UPS services and support
• Maintain service records and warranty information
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Typically, we retain customer data for 7 years after the end of our business relationship, unless longer retention is required by law.

8. Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete personal data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your personal data
• Right to Data Portability: Request transfer of your personal data to another organisation
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Rights Related to Automated Decision Making: Rights regarding automated processing and profiling

To exercise these rights, contact us at [email protected].

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyse website usage and performance
• Personalise your experience
• Deliver relevant advertisements

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access, disclosure, or destruction
• Accidental loss or damage
• Unlawful processing

Our security measures include encryption, access controls, secure data transmission, and regular security assessments.

11. International Transfers

Your personal data may be transferred to and processed in countries outside the UK for service delivery purposes. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by UK authorities
• Binding corporate rules
• Certification schemes

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "last updated" date
• Notify you of significant changes via email or website notice

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Complaints

If you believe we have not handled your personal data in accordance with this policy or data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):